YUSUF IFEOLUWA ELIZABETH
Recent Finance Graduate & Educator
Lagos, NG.About
Strategic Communications Professional with a foundational background in Finance and Education. Transitioned from high-touch Customer Experience into Corporate Communications, leveraging over two years of banking expertise to manage brand reputation, stakeholder engagement, and internal messaging. Adept at simplifying complex financial and economic data into digestible content for diverse audiences. Proven track record of protecting organizational integrity through proactive crisis resolution and cross-functional collaboration with Marketing and IT department.
Work
NPF MICROFINANCE BANK
|CORPORATE COMMUNICATIONS OFFICER
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Highlights
Serve as a primary brand ambassador, ensuring all internal and external interactions align with the bank's corporate voice and regulatory guidelines.
Lead crisis communication efforts by resolving escalated service issues promptly to preserve the institution’s public image.
Partner with Marketing and IT departments to streamline the delivery of corporate messaging and improve service turnaround times.
Educate diverse demographics on banking products and digital channels, acting as a product spokesperson to drive brand adoption.
Manage sensitive corporate data and regulatory communications with high levels of integrity, adhering to KYC and AML standards.
Support business development and sales initiatives through effective engagement and strategic cross-selling of bank services.
NPF MICROFINANCE BANK PLC
|CUSTOMER EXPERIENCE OFFICER
Lagos, Lagos, Nigeria
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Highlights
Provided front-line customer support for account opening, inquiries, complaints, and transaction-related issues in line with bank policies and regulatory guidelines.
Resolved customer issues promptly, ensuring high satisfaction levels and minimal service escalation.
Maintained accurate customer records and ensured full compliance with KYC, A ML, and internal control requirements.
Collaborated with branch operations, marketing, and IT teams to improve service delivery and turnaround time.
Educated customers on bank products and digital channels, increasing adoption and usage.
Handled sensitive customer information with professionalism, confidentiality, and integrity.
Supported sales and business development initiatives through effective customer engagement and cross-selling.
ERIC MOORE
|Economics Teacher
Lagos, Lagos State, Nigeria
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Summary
As an Economics Teacher at Eric Moore, I delivered comprehensive economics education and fostered positive student development, contributing to academic and behavioral growth.
Highlights
Delivered engaging economics curriculum to students, simplifying complex theories and fostering a strong understanding of economic principles.
Mentored students on academic performance and personal development, guiding them in cultivating positive social and moral behavior.
Evaluated student progress through various assessments, providing individualized feedback to support continuous learning and improvement.
Cultivated a positive and inclusive learning environment, managing classroom dynamics to promote respectful interaction and academic focus.
Education
Kwara State University
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B.Sc
Banking and Finance
Deuteronomy Academy
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Senior Secondary School Certificate
General Studies
Languages
English
Yoruba
Certificates
Certificate of National Service
Issued By
NATIONAL YOUTH SERVICE CORPS
Skills
Core Competencies
Communication, Interpersonal Skills, Teamwork, Relationship Building, Goal Achievement, Time Management, Adaptability, Critical Thinking, Problem-Solving, Continuous Learning.
Financial & Economic Acumen
Banking Principles, Financial Markets, Economic Theory, Financial Analysis (Foundational).
Educational & Mentorship
Curriculum Delivery, Student Mentoring, Classroom Management, Student Assessment, Educational Support.
Technical Skills
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Data Entry, Digital banking platforms.