YUSUF IFEOLUWA ELIZABETH
Recent Finance Graduate & Educator
Lagos, NG.About
Customer Experience Officer with over two years of experience in a banking environment, delivering high-quality customer service and support across multiple touchpoints. Skilled in account servicing, issue resolution, and customer relationship management, with a strong focus on service excellence, compliance, and customer satisfaction. Proven ability to handle customer inquiries efficiently, support branch operations, and contribute to customer retention and business growth.
Work
NPF MICROFINANCE BANK PLC
|CUSTOMER EXPERIENCE OFFICER
Lagos, Lagos, Nigeria
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Highlights
Provided front-line customer support for account opening, inquiries, complaints, and transaction-related issues in line with bank policies and regulatory guidelines.
Resolved customer issues promptly, ensuring high satisfaction levels and minimal service escalation.
Maintained accurate customer records and ensured full compliance with KYC, AML, and internal control requirements.
Collaborated with branch operations, marketing, and IT teams to improve service delivery and turnaround time.
Educated customers on bank products and digital channels, increasing adoption and usage.
Handled sensitive customer information with professionalism, confidentiality, and integrity.
Supported sales and business development initiatives through effective customer engagement and cross-selling.
ERIC MOORE
|Economics Teacher
Lagos, Lagos State, Nigeria
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Summary
As an Economics Teacher at Eric Moore, I delivered comprehensive economics education and fostered positive student development, contributing to academic and behavioral growth.
Highlights
Delivered engaging economics curriculum to students, simplifying complex theories and fostering a strong understanding of economic principles.
Mentored students on academic performance and personal development, guiding them in cultivating positive social and moral behaviors.
Evaluated student progress through various assessments, providing individualized feedback to support continuous learning and improvement.
Cultivated a positive and inclusive learning environment, managing classroom dynamics to promote respectful interaction and academic focus.
Education
Kwara State University
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B.Sc
Banking and Finance
Deuteronomy Academy
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Senior Secondary School Certificate
General Studies
Languages
English
Yoruba
Certificates
Certificate of National Service
Issued By
NATIONAL YOUTH SERVICE CORPS
Skills
Core Competencies
Communication, Interpersonal Skills, Teamwork, Relationship Building, Goal Achievement, Time Management, Adaptability, Critical Thinking, Problem-Solving, Continuous Learning.
Technical Skills
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Data Entry.
Financial & Economic Acumen
Banking Principles, Financial Markets, Economic Theory, Financial Analysis (Foundational).
Educational & Mentorship
Curriculum Delivery, Student Mentoring, Classroom Management, Student Assessment, Educational Support.